Cisco Customer Success Specialist 

Philippines, Manila 

15291414

You will build strong relationships with customers, CX teams, architects, and engineers to help achieve their business goals. Your responsibilities include:

• Delivering Accelerators and ATX (Ask-the-Experts) sessions to a diverse set of customers, ensuring timely engagement and measurable business outcomes.
• Demonstrating your technical expertise to proactively identify and manage risks that could impact successful delivery.
• Providing lifecycle feedback to CX Product Management and CX Success Programs teams.
• Collaborating with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth.
• Supporting the CX offer strategy and roadmap to align with sales specialists, delivery teams, and customer needs.

You are a technically proficient professional with practical experience in Service Provider technologies and a deep understanding of Cisco’s solutions. You excel at explaining complex technical concepts and aligning these solutions with customer needs. Your skills include:

• Communicating and demonstrating the value of Cisco technologies to encourage daily customer engagement.
• Connecting customer use cases with Cisco solutions to accelerate business value.
• Using lab environments to overcome technical barriers across the customer lifecycle.
• Understanding the broader business landscape, including strategic priorities and competitor markets.
• Strong written, verbal, and listening skills that foster collaboration with both internal teams and customers at all levels.

Required Experience:

• BS/BA (EE/CS preferred) or equivalent experience.
• Cisco Certifications (CCNP / CCDP / CCIE or equivalent) are strongly preferred.
• Proven experience in technical consulting or direct customer interaction with an understanding of industry methodologies.
• Awareness of technology and market trends.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)