Purpose & Overall Relevance for the Organization:
The role builds, operates and improves commonly required cloud capabilities.
Key Responsibilities:
- Basic IT Experience
- knowledge of basics, experience of working on Linux/Window
- Basic Knowledge of Wintel (AD, DNS, DHCP), Networking Concepts
- Hands on L2 level of Troubleshooting to resolve operational issues.
- Preferred ITIL trained, can work on tickets/issue tracking and documentation environment (current mix of ASPEN, Zabbix, Grafana, Jira, Confluence)
Cloud Experience
- Basic AWS knowledge (Console/Support/Resource Limits/Budget), working with services like EC2, ELB, RDS, and S3
- Monitoring of AWS infrastructure, knowledge of monitoring tools like CloudWatch etc, manage custom event triggers, Custom logs etc.
- understand, deploy and maintain infrastructure tools for enterprise System Administration
- Basic understanding of automation tool (python knowledge preferred)
- Knowledge of at least one scripting language Shell or PowerShell.
- PreferredAWS Certified Solutions Architect trained/Certified
Service level management
•Monitors and logs the actual service provided, compared to that required by service level agreements.
- open to learn and adept, stay current with new technology
Key Relationships:
- Global IT
- Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
- HR Management
Requisite Education and Experience / Minimum Qualifications:
- Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
- Proficient spoken and written command of English
- At least 1-year experience in Cloud Technologies