Honeywell Customer Service Supervisor 

India 

15044609

Responsibilities:
· Leading and managing a COE team of 07-10 Customer Shared Service Administrators
· Supporting the staffing process of the team as this will be a newly created group
· Assist in setting and achieving Customer Service department goals and results and ensuring adherence to organizational procedures, policies, and systems
· Assigning and directing the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
· Establishing and maintaining quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, observation audits and reports. Providing direct and timely feedback to all staff on the results
· Training staff to deliver a high standard of customer service
· Set up and establish communication channels and hand off points between COE Administrators and Regional Administrators to ensure smooth two way interfaces
· Analyzing statistics or other data to determine the level of customer service provided and providing reporting of key performance indicators
· Performing any other reasonable tasks aimed at improving quality and service delivery within the Company
· Ensuring all employees have a safe work environment
· Involvement in & support of SAP CP/S deployment and enhancements
Skill:
· Ability to create a work environment which encourages & recognizes individuals, developing high performing teams through leadership & example
· Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures · Has a hands on approach
· Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
· Optimize people performance and streamline processes
· Leadership and team building skills
· Interpersonal skills
· Oral & written Communication at all levels
· Sound judgment, problem solving & appropriate decisiveness
· English Fluent

Experience:
· Minimum of 5 years experience in a Customer Services environment with proven record of supervisory/managerial experience
· Experience working in a multi discipline team
· Experience in reviewing and redesigning of processes
· Good understanding and operational experience to drive a One-Honeywell approach
Knowledge:
· Sound Honeywell businesses knowledge
· Has an understanding of the marketplace and general business environment
· Knowledge of HR related practices, such as performance evaluation, recruitment, etc.
· Understands how different functions within his/her own organisation interrelate to each other
· Understands and is familiar with the Honeywell values
· Knows the overall key business objectives and goals
· Understands the importance of health and safety in the workplace · SAP / Siebel knowledge a plus
Additional Information

• JOB ID: HRD236255
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Exempt