Honeywell Customer Success Manager – Aftermarket Service Manager DACH Benelux 

Germany 

149368016

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Key Areas ofResponsibility:

• Cultivate enduring relationships with customers, resolving issues promptly and offering tailored solutions.
• Act as a knowledgeable ambassador for our products, company, and industry, educating customers on the power of our solutions.
• Develop a data-driven model of the customer journey, ensuring alignment across internal stakeholders.
• Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
• Conduct regular customer business reviews to proactively address issues and ensure goals are met.
• Mitigate risks and drive retention throughout the customer lifecycle.
• Provide valuable insights to internal teams based on customer feedback and needs.

Key Success Factors:

• Monitor customer health across accounts, including usage metrics, satisfaction scores, and relationship strength.
• Drive net recurring revenue growth.
• Ensure timely delivery of engineering services that exceed customer expectations.
• Identify upsell andcross-sell opportunities within assigned accounts.

Key Experience &Capabilities:

• Education/Qualifications : Degree in IT/engineering (MBA or post-graduate qualifications desirable).
• Experience: Relevant experience in Customer Success Management and/or Aftermarket Services profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing. Understanding of regional dynamics and cultures. Strong leadership and customer interaction skills.
• Professional Skills/Knowledge: Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.
• Language Skills : English is a must and German Language would be a preference.
• Travelling : available for 30% travelling needs. Valid Driver license.

Our offer:

• A culture that fosters inclusion, diversity, and innovation in an international work environment.
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development.
• Extra-week of holiday, semi-flexible working hours.
• Benefit portfolio including meal allowance, pension insurance, Benefit Plus Cafeteria program, discounted phone tariff, Multisport card for free or discounted access to sports and leisure facilities, global partnership, and discounts and more.

• JOB ID: HRD231826
• Category: Customer Experience
• Location: Strahlenbergerstrasse 110-112,Offenbach,HESSEN,63067,Germany
• Exempt