Job Description:
As an Integration Engineer, you will be providing dedicated integration support to our merchants looking to implement our platform capabilities into their e-commerce systems, to ensure solutions are integrated in an expedited fashion whilst adhering to best practices. Through the delivery of robust integrations, you will be supporting commercial stakeholders to achieve business targets for the local business unit.
Your day-to-day
In your day-to-day role, you will:
Be a trusted partner with commercial stakeholders
Work closely with Sales and Account Managers to align on the delivery of solutions for our merchants
Keep stakeholders informed of significant updates to progress, enabling accurate forecasting of solution delivery.
Deliver world-class Integration support for merchants
Ensure merchants are correctly set up in non-production environments to allow them to develop and test their integrations effectively
Provide expert guidance on the use of our APIs and SDKs to ensure functionality is being exercised in the correct way and in accordance to best practices
Support trouble-shooting by leveraging knowledge and tools to find the root cause for problems encountered during integration
Engage with the Product and engineering teams to report bugs and drive for timely resolution.
Ensure successful launch of integrations into production
Be the voice of the customer
Act as the voice of the customer, bringing insights relating to our products, documentation, and service back into the business to help drive scalable improvements
Collaborate with Enterprise Integrations teammates across geographies
Work with peers to evolve existing systems and processes, or drive new innovations to increase the value we can bring to the organisation and improve the service we can provide to our customers.
You’ll have a passion for technology and problem-solving, with a customer-first mindset driving you to deliver exceptional outcomes for our customers. You bring:
Web and mobile technologies, including Web Services, APIs, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
Experience in multiple major programming languages
Ability to successfully interact and dynamically adapt to communication styles with all levels of clients, organisations, including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel
Ability to translate requirements into detailed design and solution documents.
Ability to quickly assess and troubleshoot most integration issues
Effective time management skills are required to work with multiple external customers concurrently.
Strong presentation skills (Presenting to Business units and Technical teams)
Ideally Bachelor’s degree or equivalent experience in finance and computer science.
Our Benefits:
Any general requests for consideration of your skills, please
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