Ebay Italian Merchant Support teammate 

Ireland, Dublin 

148571038

In this role you will interact with our top sellers providing a one-stop shop, white glove service experience and be an expert in areas like buyer protection/seller, policy, billing/credits, GSP, seller standards, defect reviews, selling limits and account development.

You will do this through inbound/outbound phone interactions and email.

• You will be viewed as a subject matter expert by your peers, with full proficiency in one or more of areas such as selling limits, buy, sell, eMBG, growth.
• Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate. Use judgement in coaching our members regarding marketplace policies to ensure an optimal outcome.
• Express a genuine interest in helping the customer improve their eBay business and provide exceptional customer service.
• Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the platform.
• Accurately use our systems to get the right solutions and keep track of the customer details.
• Understand customer priorities and identify key improvement areas while anticipating the needs of our customers and always act with the customer in mind, providing empathy at all times. Be a customer advocate, waking up thinking about how you are going to satisfy our customer every day.

• A disciplined self-starter, driven, motivated, proactive in your mind set. Great at solving problems and flexible in your approach.
• Experienced in dealing with passionate customers.
• Super at managing your time and conscientious in your approach to work.
• Flexible, independent, and consistently demonstrate teamwork Experienced with eBay and comfortable speaking to any customer issue. Personally experienced with buying and selling on eBay
• You will need to have great communication and commercial skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment
• You will need to be well organised and able to research resolutions for our members and provide follow up as needed.

eBay Benefits

• €39,520
• 6% on-target Yearly Bonus Plan
• 5% Language Differential
• 25 days Holidays
• Educational Assistance
• Healthcare Plan & Life Assurance
• Pension Plan
• Discounted Canteen
• Free on-site Gym
• Sabbatical every 5 years…. plus lots more!!

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