Truist Card Payment Operations Senior Analyst 

United States, North Carolina 

148417623

Regular or Temporary:

English (Required)

1st shift (United States of America)
Please review the following job description:
requires strong finance/budgeting experience/statistical analysis experience-please note this role does not have management responsibilities
JOB SUMMARY
Responsible for managing resources directly or indirectly, developing and implementing an operational/financial plan or imitative plans and ensuring that department's procedures are carried out in guidance with legal and regulatory procedures/policies while mitigating risk. Evaluates organizational efficiency and makes necessary changes to maximize departments efficiency and effectiveness including tracking financial statistics to ensure department's overall effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

2. Engage team to develop a culture of continuously identifying, prioritizing, planning and implementing process improvement of operations across products through ongoing communication and best-practice sharing.

3. Work with management to establish, track and report key process indicators, performance metrics other measurable goals that ensure team success. Track and maintain expenses in compliance with budget goals. Prepare and maintain departmental reports, logs and documents in a timely, efficient and accurate manner, in accordance with established retention schedules and corporate and departmental guidelines.

4. Oversee internal and external partner relationships in support of products, services and systems

5. Manage and drive employee engagement activities. Maintain positive working relationships between peers, managers and internal partners.

8. Monitor production and personnel statistics and reporting in support of department operation.

9. Establish and implement short- and long-term organizational goals, objectives, strategic plans, policies, and operating procedures, monitors and evaluates operational effectiveness, and effects changes required for improvement

10. Lead and develop staff to ensure goals, deadlines, and objectives are met. Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, disciplinary actions, transfers and terminations within established policies and guidelines. Participates in the Recruiting and Selection process as appropriate. Conduct performance reviews and implements corrective action as appropriate.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to work in an area governed by production standards and under pressure to meet critical deadlines

3. 7 to 10 years of demonstrated performance in leading operations and guiding teams or projects in pursuit of corporate goals, or equivalent experience in financial services industry

4. Ability to comprehend, analyze and interpret complex business situations

5. Effective time management skills to prioritize and manage department's ability to meet deadlines

6. Strong analytical, strategic planning and logistics skills

7. Hyper focus on performance tracking and improvement

8. Strong attention to detail and methodical in execution

9. Proven experience with management within an operations environment management new process and systems implementation

10. Exceptional written and verbal communication skills, especially the ability to adjust communication style to different audiences and levels of management

12. Ability to maintain a positive attitude while multi-tasking and work efficiently in a fast-paced environment

13. Successful at managing, coaching and mentoring teams.

14. Strong process improvement skills (ability to develop and implement processes)

15. Demonstrated leadership and interpersonal skills

16. Excellent computer skills and knowledge of MS Office

Preferred Qualifications:

2. Operations experience in start-up environment

3. Six Sigma training