Microsoft Program Manager II 

Taiwan, Taoyuan City 

14665482

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/project/program management or software development
• OR equivalent experience
• Previous experience with proven success in working on commercial customer facing engagements or/and product partnerships
• Previous business development and/or GTM-facing PM experience beneficial
• Strong executive presence and ability to think analytically and creatively on your feet in case of customer escalations and objection handling
• The ability to wear many hats and speak many language – from business to product to design to technical – learn quickly and change direction when needed
• The ability to think creatively and critically about product features and user scenarios in the enterprise space
• Demonstrated ability of very strong product thinking and a growth mindset
• Demonstrated ability to evaluate, critique, and recommend improvements on software user experiences and interface design
• Strong project management, growth hacking, leadership and cross-group collaboration skills
• Innate curiosity and ability to self-start in an ambiguous, highly autonomous and rapidly-changing startup environment
• Experience presenting to senior product/IT management, technical product/IT staff and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements
• Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical
• Good problem-solving skills and ability to think strategically on the feet
• Ability to hold technical discussions, go deep in technical areas, when required with support of platform architect and internal developer support programs.

Preferred Qualifications:

• Recent experience driving generative AI-based solutions (RAG, GPT, LLM) and general awareness of the rapidly-evolving AI, especially generative AI landscape
• Hands-on experience or solid familiarity with the Microsoft technology stack is preferred (M365 Copilot extensions, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.).

• Work with our most strategic customers across C-suite, architects and developers from Enterprise Markets to help them envision, build and deploy AI agents
• Act as a credible point of contact for customers by providing consistent and relevant product guidance on AI Agents tech strategy, M365 Copilot platform, Identify potential customer scenarios, engagement opportunities to help drive mindshare and usage of M365 Copilot Platform.
• Explore the customer problem space and key requirements, pitch the potential of generative AI to transform business processes, lead envisioning and UX through with developers to build, ship and adopt Copilot-extending solutions into production to drive usage
• Drive key product insights and customer plus developer ecosystem signals coming straight from the market to shape the future of the M365 Copilot and our AI extensibility stack inside Microsoft Copilot app, Teams, Outlook, Word, PowerPoint, Excel, Microsoft365.com and other host products
• Get exposure to 100s of diverse scenarios working alongside customers & partners using M365 Copilot (Microsoft's biggest bet since 'a PC on every desk') - basically never get bored since no two solutions are alike!
• Bring voice of developer and voice of customer back to the platform feature crew and help drive backlog prioritization, envisioning and spec’ing of new, innovative extensibility features, informed by market feedback
• Collaborate extensively with our global team of customer experience program managers to share best practices, learnings and bring the same back to in region customer engagements.
• Serve as an expert on M365 Copilot platform/Microsoft Teams AI Platform capabilities; collaborate closely with peers, external partners, and customers to train, advise, and guide on technical capabilities, solution design, and platform strategy
• Develop and drive depth and scale engagement programs to strengthen the ecosystem in-market in close partnership with sales and customer success teams in region.
• Work with strategic customers to drive adoption and understand feedback ISV built Copilot Agents and Connectors can further invest into enhancing the value and user experience
• Unblock adoption, deployment and engagement of M365 Copilot extensibility platform and the Copilot Agents for strategic customers and help them realize business value or ROI
• Ensuring success for the developer and customer at each stage of the funnel – both selectively and at scale
• Research, contextualize and evangelize frontier solutions, technology trends and opportunities to drive longer-term investments and product shifts
• Cover multiple regions in Eastern Hemisphere and work with peer product teams in the Americas and Europe (occasional flexibility around work schedules is expected)
• Embody our