Vastdata Director Customer Education 

United States 

146413982

1. Strategic Planning:

• Develop a long-term vision and strategy for customer education aligned with company goals and customer success initiatives.
• Collaborate with cross-functional teams to identify key educational priorities and align them with product roadmaps.

2. Program Development:

• Design and oversee the creation of a customer education curriculum that addresses various skill levels, learning styles, and customer segments.
• Implement best practices in instructional design, e-learning, and adult learning methodologies to create engaging and effective learning experiences.

3. Content Creation:

• Lead a team of instructional designers, content developers, and subject matter experts to create high-quality, relevant, and up-to-date educational materials.
• Develop multimedia content, including videos, webinars, tutorials, and documentation to support diverse learning preferences.

4. Delivery and Implementation:

• Implement and manage a learning management system (LMS) to deliver and track educational content.
• Collaborate with customer success teams to integrate education into onboarding and ongoing customer interactions.

5. Metrics and Analytics:

• Establish and track key performance indicators (KPIs) to measure the effectiveness of customer education programs.
• Analyze data to identify trends, assess program impact, and make data-driven decisions for continuous improvement.

6. Stakeholder Collaboration:

• Work closely with product teams to ensure education programs align with product updates and releases.
• Collaborate with sales and customer success teams to identify opportunities for education to enhance customer satisfaction and reduce support inquiries.