EY Functional Account Manager 

Philippines, Taguig 

145743668

The FAMT role may be aligned to a specific Talent Function(s) or Region(s) depending on need.

Functional governance –Provide governance representing Global Talent Functions across Regions supported:

• ​
• Drive alignment to EY processes across locations
• Facilitate review of vendor driven process improvement ideas with Global Function teams
• Facilitate/ oversee transition of processes to BAU
• Work with vendor, Regions, functions on review and implementation of vendor delivery-led transformation initiatives​
• Review and sign off on Work Instruction changes​

• Act as SMR for Talent service delivery during design phase (current state and future state design)​
• Support review of operational impacts / FTE impact​for EY led changes
• Consult and provide insights on potential impacts for change mgmt. and communications​
• Consult on testing activities and scenarios​
• Support vendor appointed representatives to ensure effective execution​
• Escalation point where there are concerns relating to vendor participation​
• Ensure vendor appropriately executes on required communications and change management plans
• Provide oversight to vendor during training of service delivery teams
• Support transition activities to ensure effective transition to BAU

Transition management– support the transition of processes to vendor:

• Act as SMR and consult on planning and design of transition of work to vendor
• Support knowledge transfer and testing activities
• Ensure smooth transition to BAU state

​ –manage relationship between EY Talent and vendors;

• Act as account manager, supporting EY Talent stakeholders in navigating vendor structure, processes and relationships.
• Work with the US Talent and Talent functions to identify and address trends, working with the relevant teams​

• Contract Management:​

• Liaise with EY vendor management team on contract performance and functional roadmap​
• Act as advocate for talent regarding change requests and facilitate talent governance process on behalf of vendor.
• Periodic review of quality measures and performance standards.​​

Issue Resolution:

• ​
• Level 3 escalation focal for functional service delivery issues​
• Ensure vendor provides a root cause analysis and completes all agreed corrective and preventive actions for Data Privacy Incidents (including review of RCAs)​

Other Requirements:

• Occasional travel will be required for global meetings
• Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours

Education:

• Bachelor’s Degree

Experience:

• 5 years+ experience in service delivery, operational excellence, HR Process or shared services for a multinational organization
• At least 5 years of experience in a managerial position, involving strategic operations, planning and execution of global KPIs
• Experience in building high performing teams across generations, cultures and locations
• Experience across client/internal projects, focused on the development, improvement and deployment of products or tools including change management.
• Experience in transitioning and / or setting up new roles from the onshore organization to offshore centers.
• Proven track record of working with a senior stakeholder population and demonstrating customer centricity.
• Experience working

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.