Microsoft Critical Environment Support Assistant 

Taiwan, Taoyuan City 

145585723

Required Qualifications:

• High School Diploma, GED, or equivalent.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
  
  • OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education
  • OR equivalent experience.

- The typical base pay range for this role across the U.S. is USD $21.88 - $35.91 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30.58 - $39.86 per hour.Microsoft will accept applications for the role until March 26, 2025.

Equipment and Systems Operations

• Supports senior colleagues as an assistant.
• Adds required data, documents changes and upkeep of procedures and building management systems.
• Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.

Equipment and Systems Maintenance

• Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
• Prepares paperwork in support of maintenance planning scope.

Team Management Support (Onboarding/ Offboarding)

• Helps to provide onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
• Creating and submitting requests for datacenter access using the Data Center Access Tool.

Critical Environment Culture

• Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.

• Assists in managing CE SharePoint site by helping create and move scope through workflows.

• Provides onsite team support and carries out tasks under direction of others.
• Learns to take accountability for their components of assigned project outcomes.
• Seeks to ask questions and share ideas related to projects.

Project Ownership

• Provides onsite team support and carries out tasks under direction of others.
• Learns to take accountability for their components of assigned project outcomes.
• Seeks to ask questions and share ideas related to projects.

• Embody our