Responsible for processing, researching and adjudicating background screening cases for new hires across businesses
Researches system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
Analyzes diverse and high volume data; articulating the results of analysis along with providing suggestions to resolve an issue or improve a process.
Researches system and process issues, identifying solutions and communicating procedure exceptions to business partners.
Tests functional enhancements being implemented by vendors and integrated systems.
Updates documentation, and communicating/training new processes and procedures to business partners.
Performs higher level responsibilities involving applicant and employee communications such as: fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing and responding to complex questions on pre-employment.
Inputs process steps and status for each process in the Imaging Records Management System (IRM)
Closes on pending Pre-employment cases for audit compliance.
Resolves discrepancies with new hire background checks (Education and Employment verifications) and determining appropriate final dispositions for background cases in accordance with established guidelines.
Reports metrics and status reports to internal clients.
Researches system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years of relevant experience
Experience in data analysis and problem solving with acute attention to detail.
Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
Excellent customer service skills, time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
Education:
Bachelor’s/University degree or equivalent experience
Responsabilidades:
Brindar soporte en actividades relacionadas con las siguientes políticas, por ejemplo: Estándares de Seguridad de la Información de Citi (CISS), Política de Gestión de Riesgo de Fraude (FMP), Continuity of business (COB), Record Management (RMP), etc
Participar en las pruebas mensuales de los requisitos de MCA (Evaluación de control del gerente) para las políticas corporativas de Citi.
Participar en foros regionales (reuniones, conferencias telefónicas, etc.) con fines de información y actualización.
Preparación:
La formación académica esperada es: Licenciatura terminada/ titulado , preferente en Administración de Empresas, Ingeniería Industrial y otras áreas afines.
Conocimiento en Normatividad / Regulación de AML.
Revisión y Análisis de Procesos y procedimientos.
Identificación de Riesgos. (PLD, Operativos, Normativos, etc.)
Habilidades:
Altamente organizado , eficiente y capaz de realizar múltiples tareas.
Se esperan habilidades competentes de comunicación oral y escrita.
Habilidad en la gestión de datos .
Habilidades para trabajar orientado a objetivos y con atención en los detalles.
Experiencia en el uso de herramientas de Microsoft Office. Se requieren conocimientos intermedios de Excel ; uso adecuado de funciones de texto, fecha, vlookup y tablas dinámicas, entre otras.
Necesario habilidades de comunicación en inglés intermedias ; tanto, escribir como hablar.