Amazon System Development Engineer CoSS 

Romania, Bucharest 

143470418

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution • Diagnose and resolve complex production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communicationSoftware Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting • Maintain and configure software systems in staging and production environments • Implement fixes and enhancements for internally developed software applicationsSystem Operations and Monitoring • Design and implement monitoring solutions to ensure system reliability and performance • Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reportsTeam Collaboration and Knowledge Management • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross-functional teams to improve operational excellenceProduct and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management

- 3+ years of experience in automating, deploying, and supporting large-scale infrastructure
- 3+ years of experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- 3+ years of experience with Linux/Unix
- 3+ years of experience with CI/CD pipelines build processes

- 3+ years of experience with distributed systems at scale
- 3+ years of experience with PowerShell (preferred), Python, Ruby, or Java
- 3+ years of experience working in an Agile environment using the Scrum methodology