Boston Scientific Field Clinical Specialist - San Jose 

Costa Rica 

142469356

About the role

The objective of this position requires to assist to the procedures in the OR´s in specific hospitals in Costa Rica. The responsibilities include but no limited to maintain the consumption in their respective accounts, create value thru in-service (product presentations), training personnels and document processes into a CRM platform such as Salesforce, follow up with inventory, budgets, and keep the business ongoing in their accounts.

Your responsibilities will include.

• Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.

• Work is driven by Customer demand and pre-planned support requirements.

• Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.

• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.

• Supports team to achieve projected sales goals and increase sales revenues. ?

• Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.

• Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.

• Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.

• Provides education support on product usage and customer training

Required Qualifications

• Bachelor’s degree.

• English.

• Drives license.

• Passport updated.

Preferred Qualifications

• Medical device experience.

• Costa Rica Medtech industry Experience.

• Healthcare Experience.