Dell Service Account Manager 

United Arab Emirates, Dubai, Dubai 

141763519

You will:

• Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance, performance, change control management and serviceability. Collaborates with Dell resources and customer during escalations

• Leverages big data analysis to provide customer environment insight and proactive guidance & recommendations and works with the customer to proactively identify and resolve potential issues

• Attends customer site meetings frequently or as appropriate and leads generation and preparation of monthly and quarterly reports/business reviews to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements

• Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

• Interacts regularly with the operations team at the customer site. Assists in ensuring accuracy of service maintenance attributes.

Essential Requirements

• Possesses strong Product/Technology and Industry knowledge

• Minimum 5 years relevant experience in a similar role (customer facing, major accounts)

• Strong communications skills (written & verbal) and active listening capabilities

• Escalation management and Continuous Improvement drive. Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion

• Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations. Strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently

Desirable Requirements

• Bachelor’s degree