JPMorgan Customer Services Specialist - Nutmeg 

United Kingdom, Scotland 

141606605

Job Responsibilities

• Acts as the first point of contact for Nutmeg customers, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
• Communicates with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
• Uses soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
• Handles challenging conversations including potential complaints when necessary

Required qualifications, capabilities and skills

• Previous experience in supporting customers/clients
• Passion for Financial Services regardless of prior experience in this area
• Be an excellent communicator
• Enjoy working in a fast paced and dynamic environment where you will need to be a multitasking critical thinker
• Be empathetic and a problem solver, have a passion for learning and self development