Citi Group Ops Support Associate - C08 Ciudad De 

Mexico, Mexico City 

140730580

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
• Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Objetivo del área El area de aclaraciones CONDUSEF-SIGE tiene como objetivo incrementar la calificación del IDATU , asi como la implementación de estrategias y mejora continua en el proceso mediante respuestas certeras , efectivas, completas y en tiempo; asegurando la atención y servicio a los usuarios de productos financieros que brinda la Institución.

Funciones principales del Puesto "Atención de solicitudes de aclaraciones, verificando la atención en tiempo de acuerdo a lo establecido en la Ley de Transparencia.

Administración de casos asignados para la atención en el tiempo establecido

Análisis y dictaminen de las aclaraciones recibidas, en apego a las políticas y procedimientos establecidos, asegurando el correcto uso de los aplicativos e información manejados en el área.

Efectuar el cierre los sistemas determinados para este proceso

Documentación del caso de acuerdo a la matriz

Elaboración de carta respuesta al regulador

Cierre en los sistemas de la aclaración "

Habilidades técnicas / Competencias que debe tener el Candidato "Trabajo en equipo y excelente actitud.

Agilidad y dominio en captura alfanumérica

Capacidad de análisis y comprensión de lectura

Calidad en redacción y estructura para la elaboración de la carta respuesta al regulador

Trabajo bajo presión

Orientación a resultados

Ser responsable y comprometido con la ejecución de su trabajo

Excelente adaptación al cambio"

Time Type:

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