Responsibilities:
Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
Effectively communicate and partner with teammates and colleagues.
Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow
up, leading to customer satisfaction.
Implement GE/customer facility contract, supporting business goals and objectives.
Lead, instruct, and assist technicians on basic and complex repairs and resolution.
Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
Share on-call/pager responsibility.
Document all repair actions and submit reports/summaries according to schedule.
Ensure proper care of spares, tools and test equipment, and ensure calibration.
Maintain approved parts inventory.
Manage vendors' service delivery processes in compliance with GE policies, as instructed.
Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements
Qualifications:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality and Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Special Physical Requirements:
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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