Microsoft Enterprise Product Manager Unified Support Offerings 

Taiwan, Taoyuan City 

139753300

Required/minimum qualifications

• , Operations, Finance, or related field AND 6+years experiencein program management, process management, or process improvement
  • OR equivalent experience.

• track recordin end-to-end product management, from ideation to launch and scale, with measurable business impact.

• Demonstrated experience working with Customer Support or Professional Services organizations, understanding their operational models and customer engagement strategies.

or preferred qualifications

• , Operations, Finance, or related field AND 8+years experiencein program management, process management, or process improvement
  • ORBachelor's Degree in Business, Operations, Finance, or related field AND 12+years experiencein program management, process management, or process improvement
  • OR equivalent experience.

• Exceptional ability in strategic analysis and creative problem-solving, adept at managing ambiguity and delivering clear, actionable solutions.

• Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels.

• Experience presenting product strategy, roadmaps, and business outcomes to senior executives.

• Deep understanding of Microsoft’s solution areas: Infrastructure, Digital & App Innovation, Data & AI, Business Applications, Modern Work, and Security.

• Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, etc. is a plus.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until September 29, 2025.

• Define Product Strategy: Craft the vision and business goals that drive the strategy for Unified Enterprise offerings, with a strong emphasis on customer success, resilience, security, and AI-driven innovation.
• Customer & Market Insights: Leverage customer feedback, market research, and competitive analysis to deeply understand the needs of enterprise, mid-market, and regulated customers.
  AI-Driven Innovation: Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery, enhancing customer outcomes and operational efficiency.
• Cross-Functional Enablement: Partner with Delivery teams to translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning
• Operational Execution: Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives.
• Go-to-Market Strategy: Serve as the subject matter expert for GTM planning and execution. Shape product positioning, messaging, and campaign strategies to drive adoption and impact.
• Business Process: Establish and manage core business processes including taxonomy, business rules, and performance reporting. Ensure adherence to the full product lifecycle with clear go/no-go checkpoints.

• Embody our