Airbnb CS Labs Supervisor 

Canada 

137640311

A Typical Day:

• Supports and challenges the team to meet and exceed the expectations of their role(s)
• Cultivates professional and personal growth of your team by delivering bold and compassionate feedback, surfacing opportunities, setting clear expectations, and leveraging growth tools
• Keeps up with day-to-day management duties such as scheduling, team meetings and 1:1s, supervisor calls, case consultations, and managing Talent-related issues (pay/benefits/HR policy enforcement, etc.)
• Demonstrates and fosters discovery-driven learning to regularly identify and report opportunities to improve performance and optimize processes for the team, region, and global community
• Collaborates with leadership and key stakeholders to ensure successful project deliverables by aligning expectations, informing on changes, and meeting core responsibilities
• Prioritizes our community by demonstrating agility and proactive support of team initiatives, even if outside their scope
• Builds and maintains trust with their team by leading with empathy, displaying approachability, and following through on commitments
• Leads and manages testing of products and service strategies
• Leads support ambassadors in pilot execution according to the CS Labs Pilot Playbook
• Attends operations meetings as needed and works closely with the leadership team, regional peers, and other cross-functional teams
• Leads or participates in other CS-specific and company-wide projects that may be assigned by leadership or identified and advocated for by the Operation Manager

Your Expertise:

• At least 5 years of experience in working within a team
• Experience in supporting teams’ leadership and interest in leading, inspiring, and motivating teams to meet operational goals and targets
• Experience in previous innovation teams or projects
• Experience working with internal stakeholders
• Understanding of HR and other people policies preferred
• Fluency in both, written and spoken, English; additionally in French or Spanish preferred
• Building and Nurturing Engaged Teams
• Coaching- You’ll need to be able to identify and discuss behaviors that lead to success, and then enable your team to learn and to practice those behaviors
• Collaborating- You work effectively with others in one-on-one or group settings. You openly receive new ideas and contribute your own. You understand the need for an open and collaborative team environment, and you foster this in your interactions with others
• Valuing Diversity- You appreciate and leverage the capabilities, insights, and ideas of all people. You work effectively with people of diverse styles, abilities, and motivations. You champion equal and fair treatment and opportunities for everyone, and encourage others to do the same
• Managing Innovation- You encourage creativity, and show good judgment when deciding which ideas to champion. You envision potential outcomes, anticipate complications, and plan accordingly. You effectively analyze risks and financial implications. You develop clear delivery processes and meet crucial deadlines. You gain trust and support from relevant stakeholders, and effectively use change management techniques to ensure a smooth and successful rollout. You drive the team successfully through ambiguity, welcoming it as a day to day aspect of working in a fast pace environment

Offices: Canada