Elastic Partner Order Support Analyst 

India, Karnataka, Bengaluru 

137307465

We are looking for an outstanding, individual who uniquely combines interpersonal skills to work cross-functionally within the organization.

• Responsible for understanding and implementing the workflow, processes and business practices for partners, with strict alignment to Elastic’s compliance framework
• Acts as a first point of contact for partners/channel representatives and liaison with external and internal stakeholders every day to support partner transactions
• Continually provide insights and look for opportunities to improve the process.
• Ability to identify and differentiate the key components of problem statement, generate a range of creative solutions, evaluate them and deliver the best outcome.
• Work closely with the partners, Elastic Partner Managers and Account Execs to report on all aspects and support the execution of new initiatives to drive growth.
• Work across EMEA time zones ensuring adequate coverage for partners across European market.
• Maintain the highest levels of integrity, driving adherence to Internal controls framework and ethical business practices
• Adhere to agreed SLAs around turnaround and accuracy levels for quoting / pricing activities
• Timely follow-up around approvals, operational issues

• Exceptional communication (written and verbal) skills with the ability to work independently and as a team
• Actively collaborates with team members, understands the dynamics and supports flexibly
• Seeks opportunities to improve the process and offer suitable solutions
• Constantly reviews performance with senior management to identify areas of development
• Can think on their feet in a constantly evolving environment and deliver ideal results.
• Ability to gather process guidelines and deliver tasks independently
• Identify and prioritize partner needs and constraints.
• Adopts a professional approach to partners, acts reliable and delivers results accordingly
• 1 to 3 years of relevant work experience in a customer-centric role
• Experience working in an operational role, especially managing third-party relationships is a plus