IBM On-Site Engineer m/f/x 

Switzerland, Zurich, Zurich 

136517278

IBM Technology Lifecycle Services (TLS) is expanded its footprint in Switzerland and looking for talented On-Site Engineers (OSE).
On-Site Engineers are Software system engineers providing infrastructure-based Services. Your typical activties will include supporting your assigned clients on-site their respective premises in the following activities:
* Planning, implementing, configuration, using, maintaining, debugging, and upgrading products of defined IBM Software.
* Perform architecture, engineering, design and implementation tasks.
* Triage the communication between client contacts and wider IBM organisation; e.g. access to IBM’s Software laboratory support for problem determination and to submit relevant information rapidly.
* Track, follow-up, escalate (if needed) and coordinate resolution of reported Problem Management Reports (“PMR”).
* Expert knowledge of IBM Mainframe and z/OS
* High service orientation and consultancy mindset; the role requires establishing a strong network in your client on technical expert and management level
* Fluent German and / or English language skills
* Willingness to work on-site client premises; especially in Zürich area
* Prior working experience in a Mainframe technical expert or consultancy role
* Prior experience working in a global virtual team
* IBM technical certifications, especially related to IBM Mainframe and z/OS, considered as plus