Facebook Market Specialist Global Response Operations - Maghreb 

Ireland, Dublin 

136438768

Work as part of the AMET team (Africa Middle-East and Turkey), enforcing on crisis response within the Maghreb region while specifically representing the Tunisia Market

Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Maghreb Region.

Use a combination of Language and Tunisia Market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region.

Support scoping of scalable solutions to improve the support of our community of users in the AMET Region and in partnership with other regions.

Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.

Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.

Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.

Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.

Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners.

Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions

This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Fluency in Maghreb Arabic dialect and French

1+ years of professional experience within an operations environment

Experience communicating with a variety of audiences and stakeholders from the Tunisia market

Demonstrated experience working with social media platforms, particularly Facebook and Instagram

Good interpersonal skills and can build relationships with internal and external partners

Can work with graphic and/or objectionable content.

Proven track record of working independently and manage multiple priorities in a dynamic environment

Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting

Currently has, or is in the process of obtaining a Bachelor's degree