Microsoft Customer Success Account Manager Full-Time Opportunities MBA Graduates 

Taiwan, Taoyuan City 

136414857

As a Customer Success Account Manager MBA Aspire, you will develop,. Those hired into the roles listed below are invited toin this two-year learning and development experience whereCome as you are, do what you love

We at Microsoft are committed to creating an inclusive work environment and we welcome applications from people with disabilities.

• We welcome applications from people with disabilities and actively work towards their integration into our team.

• Our organization highly values inclusion, and this commitment is reinforced through a works agreement that supports accessibility.

• We offer a supportive work environment for people with disabilities.

• We work closely with the representative body for severely disabled employees and the integration office to create optimal working conditions.

• Our offices are accessible and well-connected by public transport.

• We make adjustments to the workplace to ensure our employees receive the support they need. This supports our working time and work location agreement.

Required Qualifications

• Currently pursuing a Full-time Master of Business Administration (MBA) degree.

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field.

• Related work experience (e.g. customer success, solution delivery, practice management, customer-facing consulting, or portfolio management).

• Fluency in German & English at a professional level.

• You must be legally authorised to work in Germany to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit)

Preferred Qualifications

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

• Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.
• Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels. Learns how to establish senior/executive internal relationships. Develops communication techniques for holding business value conversations at customer executive levels.
• Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders.
• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Identifies customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions. Develops an awareness of the cloud technology marketplace, including Microsoft competitors.
• Adopts the organizational and customer success strategy. Begins to align Microsoft technology and services with the customer goals and objectives. Supports account team planning, promoting business and technical needs for change.
• Applies the use of Microsoft delivery management methodologies, processes, and tools to manage customer operational health. Identifies and mitigates customer blockers by leveraging Microsoft solutions and services and develops deliverable programs of work with guidance from more experienced colleagues.