We are looking for an Application Support Engineer to architect smarter, faster, and self-sufficient support processes and systems. Key responsibilities include : - Work in a high-trust environment with technical leadership.- Work in strategic, tactical, and operational capacity to improve quality and speed of Application Support- Lead innovation in support with cutting-edge AI and LLM-powered tools.- Act as technical lead during critical incidents for fast resolution, root cause clarity, and system hardening.- Contribute to build smart support tools: AI/ML summarisers, chatbots, ticket intelligence engines, and knowledge search systems. Integrate LLM-based agents into workflows for automation.- Develop automation for auto-triage, self-healing, and real-time diagnostics.- Enhance observability platforms for early anomaly detection, enriched alerts, and predictive support.