Palo Alto Customer Success Architect 

India, Maharashtra, Mumbai 

135362208

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Cortex Customer Success Architect, you'll be responsible for making sure that our customers are meeting their objectives. You will play a key role in our company’s success - working together with customers, partners, and your awesome colleagues.

Your Impact

• Time to value - Analyse customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
• Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilising new features and developing additional innovative use cases
• Assist in SOC Transformation - Guide customers through their SOC transformation journey, leveraging the capabilities of Cortex XSIAM to enhance security operations and achieve their goals

Your Experience

• Experience as a Security Incident Responder, SOC Analyst/Manager, SIEM or Security Engineer
• Minimum of 5 years of experience working with Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR/XDR) systems
• Proven expertise in designing, implementing, and managing SIEM architectures
• Strong experience in log management, event correlation, and normalization
• Experience with red teaming exercises and the ability to analyze and interpret red and purple teaming reports
• Experience in customer-facing roles with excellent communication and interpersonal skills
• Familiarity with threat intelligence platforms and security orchestration, automation, and response (SOAR) tools
• Ability to develop and maintain scripts in Python or JavaScript is a plus
• Familiarity with various enterprise security and IT products, processes, and ecosystems
• Relevant certifications such as CISSP, OSCP, or GIAC are preferred

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.