Microsoft Technical Support Engineer - Intune 

Australia, New South Wales, Sydney 

135180041

Required Qulification:
• 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

• Experience in WSUS, SMS, SCCM 2007 , 2012 and Microsoft
• Operating Systems Concepts – Active Directory, Security, OS Internals
• Networking concepts – DNS, protocols, Devices
• IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
• Exception Handling
• Memory Management concepts
• Tools – Netmon, Perfmon, SQL Profiler
• Basic debugging skills
• Basic SQL Server Administration concepts
• Strong knowledge of: any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud servicesExperience in one or more of these areas desirable:
• Exchange, SCCM, Mobile device configuration and app deployment
• Cloud products like Azure, Office 365
• Mobile device management tools and programming knowledge
• Mobile Device Management product , Mobile Application Management product experience

This position requires weekend or after hour on-call upon business needs.

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements