JPMorgan Payment Lifecycle Associate 

Philippines, Quezon City 

13461662

Team responsibilities include:

• Role involves participation in projects, escalated requests, or enhancements related to Commercial Banking systems, processes.
• Daily responsibilities managing direct reports, coaching directs, call monitoring, communicating with client and internal partners to provide standard updates through resolution of the claim, contact point for complex escalations, and serve as SME for Fraud processes
• Review of potentially fraudulent payments that have been alerted by bank controls and subsequently engages the client to ensure the client has performed their due diligence on the transaction.
• Lookalike domain alerts when notified of domains that are registered that look like our client’s domain.
• Investigation and processing of fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients.
• Reduce client fraud by querying data and analyzing client transactions detected by bank controls to determine which higher risk transactions require if engagement with the client/relationship team to ensure proper due diligence was performed by the client.

Job Responsibilities

The Payment Lifecycle Associate will report to a Payment Lifecycle Manager as part of the CB Fraud Client Experience Team. The primary responsibilities of this position are to manage a team and the day to day validation of client transactions and workflow of fraud prevention initiatives.

• Outbound call to clients and internal partners to validate payments and/or lookalike domains. Inbound call for Wire/ACH held payment confirmation or red flags
• Provide education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses
• Authentication, validation and processing Check Fraud and ACH/WIRE claims, tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim.
• Working knowledge of various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.
• Actively engage internal partners for escalation. Prioritizing to ensure payment cutoffs and Service Levels are met
• Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business
• Project a confident and professional presence to our clients and internal partners.
• Immediate escalation of confirmed fraud payments and following procedures to secure the client profiles, and escalating to relationship and management teams
• Accurate and timely documentation of all interactions
• Support the development and maintenance of policies, procedures, and training materials
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Perform open source research and draw conclusions. Identifying patterns/trends in transaction data

Required qualifications, skills and capabilities

• Displayed effective leadership, capable of motivating, developing, supporting, training, and managing the team
• Excellent communication skills both written and verbal
• Relevant experience in stakeholder management and client focus
• Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Ability to work independently and know when to escalate complex and unusual issues
• Flexibility to support adjustments to work schedule; Shifts between 8:00 AM – 8:30 PM ET.

Preferred qualifications, skills and capabilities

• Experience in managing a team for 3+ years preferred
• Experience and a strong working knowledge of various aspects of and/or Investigations/Fraud Investigations preferred.