Akamai Platform Operations Technician Senior III Shift 

Poland 

134346647

Partner with the best

As a Platform Operations Technician Senior, you will be responsible for:

• Monitoring, troubleshooting and resolving server and network problems
• Working with various internal and external stakeholders to narrow down problems and achieve resolution
• Documenting information in the Trouble Ticket system for communication to other staff
• Ensuring SLA's are achieved and Platform Operations work quality expectations are met
• Diagnosing troubles identified by network, monitoring and working to resolve issues
• Escalating properly during the incident - acting as phone SME

Do what you love

To be successful in this role you will:

• Be willing to work on III shifts (21:30-5:30 in the winter, 22:30-6:30 in the summer)
• Be able to work 50% time from the Cracow Office (ul. Opolska 100, Krakow)
• Be experienced with implementation and support of large, complex, IP-based networks or equivalent experience - nice to have
• Have understanding of routing and routing concepts, system and network troubleshooting
• Demonstrate knowledge of Internet protocols
• Have experience with UNIX system administration or equivalent
• Display solid analytical and problem-solving skills
• Have good communication and written skills to articulate technical information to internal teams and external customers

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.