Siemens Application Support & Africa 

Egypt, Cairo, Cairo 

13301480

Major responsibilities:

• Travel and train in high-risk countries (example: Libya, Burkina Faso, Iraq, Iran, Syria) according to the Siemens Healthineers security recommendations and guidance.
• Longer assignment of 2 or 3 weeks are frequently required to counsel and support Varian Business customer starting new departments.
• Contribute to develop tailored training programs for customers in the appropriate use of Varian Business hardware and software products.
• Provide applications support for internal Varian Business product testing activities and involvement with ‘Customer Satisfaction Phase’ testing, where needed.
• Provide occasional applications support for Education, Sales or Marketing, where needed. e.g. Clinical School support / customer demo support.
• May also provide demo support in Africa and Middle East at customer trade events.
• Provide support for and participation with the internal training of other Varian Business colleagues, where needed.
• May provide helpdesk support to customers, to ensure that customer enquiries are always addressed in a timely manner and that any data is appropriately handled in accordance with Varian Business policies.
• Keep up to date with reporting and day-to-day admin aspects by means of time sheets, expense reports, training reports etc. (as applicable), to ensure accurate company statistical data on customer-oriented activities is available and current.
• Maintain competencies and Varian Business trainings in an on-going and timely manner. e.g. Learn4U certifications, internal or external training courses, or on-site hospital visits.
• Attend Health & Safety training to gain and maintain a sound knowledge and systematically apply national laws and Varian Business regulations on health & safety in the workplace environment, particularly concerning travel safety, radiation, and electrical safety.

Education / Experience

Degree/diploma as a professional radiographer

Minimum of 3 years professional experience in the radio-oncology field with radiotherapy equipment