EY EM - 

India, Uttar Pradesh 

1302752

Assurance – Assistant Manager– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.

Your key responsibilities

• Contribute to the success of the business through strategic thought leadership, optimization, initiatives, driving change and enhancement of skillsets within the team
• Work as subject matter expert on resource management concepts and scheduling tools for assigned Area/location/sectors.
• Drive quality initiatives within the team and ensure compliance to all defined processes, protocols and guidelines.
• Monitor the health of the business, track key metrics, analyze trends and provide analytical support to the team and stakeholders.
• Provide inputs related to headcount and budget planning.
• Lead complex projects related to planning and resource scheduling.
• Drive opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Lead people engagement and people development activities to create a positive work environment for the team.
• Collaborate with other EM Assistant managers and share best practices

Skills and attributes for success

• Self-motivated professionals with strong teaming and people management skills.
• Ability to supervise a team of 15-20 professionals, preferably cross-location.
• Strong focus on meeting timelines and delivering highest quality service.
• Strong time management and analytical skills.
• Program management skills and prior experience in leading scheduling/staffing projects will be preferred.
• Strong stakeholder/client management experience is mandatory.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.

To qualify for the role, you must have

• Graduates with more than 9 years of relevant, post-qualification experience focused on resource management, scheduling and workforce planning concepts.
• Minimum 7 years of experience in resource management, capacity planning, scheduling and forecasting for more than 1,000 resources is mandatory.
• Experience on resource management tools and scheduling techniques is mandatory.
• More than 6-years of experience in directly supervising teams is mandatory.
• Experience in cross location team management is preferred

Ideally, you’ll also have

• Proficiency in using MS – Office
• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.