Responsibilities:
- Act as an IBM brand ambassador for the TAO services to their client stakeholders, working either on-site or remotely
- Works with Hiring Managers and client leadership to understand their hiring forecasts and translate it into recruitment plans on an agreed frequency
- Develop an in-depth knowledge of the client’s business and industry sector.
- Provides regular updates to stakeholders on the status of requisitions, health of delivery, recruitment market insights and strategies to ensure performance metrics are met
- May facilitate the role discovery meeting with Hiring Manager and recruiters to discuss delivery expectations, timelines and sourcing activities
- Consults with the Hiring Manager on the role requirements and sector/market talent supply considerations which may impact delivery
- Partners with IBM’s Sourcing Science team to ensure sourcing campaigns and activities are successful
- May support the delivery team in short-list presentation of candidates as required
- Analyze platform data to identify ways to improve and optimize delivery performance and share best practice across the account team.
- Meet weekly/monthly/quarterly production goals and revenue targets as set by management team
- Participate in client update meetings and represents the service to stakeholders as required.
- Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
Required Technical and Professional Expertise
- At least 2 years of recruitment and/or HR experience, and/orin a client management role working across a variety of stakeholders
- Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint)
- Fluency in English
Preferred Technical and Professional Expertise
- Ability to work independently and proactively develop client relationships