Citi Group Customer Service Analyst bilingual temporary - CDMX Sur 

Mexico, Mexico City 

127994860

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education:

• Bachelor's degree/University degree or equivalent experience

• Experiencia necesaria en servicios financieros y atención a clientes vía telefónica (atención a clientes corporativos para consulta de saldos, aclaraciones, asesorías de pago, etc)
• Deseable experiencia en banca corporativa o de consumo
• Inglés intermedio (deseable)
• Posición temporal (9 meses)

Time Type:

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