JPMorgan Infrastructure Engineer Application Support 

Singapore, Singapore 

127834737

Job responsibilities:

• Takes detailed directions from team leaders to analyze data and systems and conduct problem solving
• Supports discussions with team and peers on technical matters relating to platforms, servers, and networks
• Uses JPMorgan Chase practices, procedures, and operating standards to guide decisions with regular oversight
• Considers baseline upstream/downstream system and technical implications
• Tackles routine technical tasks and issues such as collecting, analyzing, and monitoring data in test and production
• Adds to team culture of diversity, equity, inclusion, and respect
• Develops solution to automate manual & operational task
• Contributes to root cause analysis and post-mortem to identify and eliminate gaps and improve service
• Manages the availability, performance, incident & change management
• Engages with the engineering team throughout the product/application life cycle to help build for reliability

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related disciplines
• Minimum 1 year of experience in a support and/or development role
• Baseline knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling and resilience performance assessments
• Ability to execute basic solution design, development, and technical troubleshooting
• Ability to articulate technical and non-technical information and understand when to escalate issues
• Basic knowledge of one specific infrastructure technology and basic programming languages (e.g., Scripting, Python, etc.)
• Basic knowledge of cloud infrastructure
• Interest about modern technologies and familiarity with industry-wide technology trends and best practices
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Experience with Public Cloud offering related to compute, storage, networking, messaging, automation (CloudFormation, Terraform, etc.) and data
• Ability to provide occasional weekend support as part of the shift rotation (part of the global team who provide 24x7x365 coverage)

Preferred qualifications, capabilities, and skills:

• Experience with Agile and full software development life cycle disciplines
• Experience with CI/CD pipeline and testing framework
• Familiarity with AWS Cloud
• Experience with Application support activities in Monitoring and troubleshooting the issues
• Experience with Infrastructure activities like application setup and maintain across multiple datacenters
• Experience with system administration in Linux and/or Windows platforms
• Experience supporting End-User issues via ticketing systems (e.g., ServiceNow, Jira)