Boston Scientific Clerk III CIS Investigator 

Costa Rica, Alajuela Province, El Amparo 

125724589

Hybrid Roles:

Your Responsibilities Include:

• Perform complaint product investigations on more complex products or supports a high mix of product families.
• Perform documentation review, including Device History Record, Risk documentation, and Labeling review, among others.
• Perform product dimensional, functional, and/or visual testing to confirm failure modes.
• Perform statistical analysis and communicate results to teams and or stakeholders.
• Contribute and/or support CAPA as well as NCEP activities.
• Identify areas of improvement and participate in continuous improvement projects.
• Support internal audit activities.
• Use documentation systems to research information and generate Change Requests, as necessary.
• Support/lead the developing and qualifying test methods, data sheets, test fixtures, and testing equipment.
• Supports product integrations and/or transfers from other complaint sites.
• Train peers on processes and/or products.
• Update databases and spreadsheets used to track, monitor, and report product results.
• Supports additional tasks required in the complaint’s laboratory.
• Applies analytical skills and administrative/technical knowledge to perform a narrow range of activities and work assignments.
• Uses and promotes procedures and/or methodologies (i.e., Fish bone diagram) to solve defined and straightforward problems; evaluates and selects solutions to root causes.
• Understands how the assigned duties relate to others in the team and how the team integrates with other related teams.

What We’re Looking For:

• Technical Degree in Quality/Electric Engineering/ Customer Service or related field.
• English Level: B1or above.
• Individual Contributor Competencies of Customer Focus, Influence, Innovation, Strategic Thinking.
• Or an equivalent combination of education and experience.