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Google Senior Software Development Manager AI Customer Support Integrations 
Canada, Ontario, Waterloo 
125327272

Today
Minimum qualifications:
  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
  • 7 years of experience leading technical project strategy, ML design, and optimizing industry-scale ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning).
  • 5 years of experience in a technical leadership role; overseeing projects.
  • 5 years of experience in a people management, supervision/team leadership role.
  • 2 years of experience with state of the art GenAI techniques (e.g., LLMs, Multi-Modal, Large Vision Models) or with GenAI-related concepts (language modeling, computer vision).

Preferred qualifications:
  • Master’s degree or PhD in Computer Science, or a related technical field.
  • 5 years of experience working in a complex, matrixed organization.
  • Experience in developing highly available, low-latency, and scalable distributed systems for real-time communication.
  • Experience building or integrating with cloud-based contact center technologies (e.g., CCaaS platforms, telephony, WebRTC) and knowledge of customer support operations.
  • Experience with building and deploying generative AI agents.