Bachelor’s degree or equivalent practical experience.
8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
7 years of experience leading technical project strategy, ML design, and optimizing industry-scale ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning).
5 years of experience in a technical leadership role; overseeing projects.
5 years of experience in a people management, supervision/team leadership role.
2 years of experience with state of the art GenAI techniques (e.g., LLMs, Multi-Modal, Large Vision Models) or with GenAI-related concepts (language modeling, computer vision).
Preferred qualifications:
Master’s degree or PhD in Computer Science, or a related technical field.
5 years of experience working in a complex, matrixed organization.
Experience in developing highly available, low-latency, and scalable distributed systems for real-time communication.
Experience building or integrating with cloud-based contact center technologies (e.g., CCaaS platforms, telephony, WebRTC) and knowledge of customer support operations.
Experience with building and deploying generative AI agents.