WHAT YOU’LL DO
- Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
- Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs across various departments, offer insights regarding the availability of new features in Wiz.
- Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
WHAT YOU’LL BRING
- 3+ years of experience in technical customer facing roles, such as: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
- Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Excellent written and verbal skills in Hebrew and English.
- Ability to multi-task and thrive in a fast-paced environment.
- B.S. in Computer Science, Engineering, or similar field.
