Tesla Service Preparation Specialist m/f/d - Lausanne 

Switzerland, Vaud 

124914359

We offer:

• Career Development and Continuing Education: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training measures, and further education opportunities (e.g., high-voltage training, management training)
• Corporate Culture: Immerse yourself in our inspiring corporate culture, where innovation, teamwork, and passion are at the forefront
• Innovative Projects and Technologies: You have the chance to work on pioneering projects and technologies that shape the future of the automotive industry and sustainable energy
• Benefits and Additional Perks: You can expect a competitive salary and benefits package that includes Tesla stock or a cash award, access to our corporate benefits program, 25 days of vacation, a 13th-month salary, and the option for a company pension plan
• Dedicated Team and Positive Work Environment: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team contributing to a sustainable future and renewable energy

• Prepare or triage all repair requests as per our standardized process
• Directly engage with customers to gain and document a comprehensive understanding of their concerns
• Set clear customer expectations prior to their appointment to deliver an exceptional customer experience
• Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
• Develop an excellent understanding of all Tesla vehicle products
• Perform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns
• Collaborate with other service teams to provide a great customer experience through the service journey

• Willingness to learn new and innovative technologies to further develop in role
• Excellent multitasking, organizational, and problem-solving skills
  
• Strong communication skills and ability to build relationships with stakeholders and customers
  
• Digitally savvy and adaptable to new technology
  
• Team-oriented with a focus on achieving shared goals
  
• Proficient in French and English, both written and spoken
  
• Valid driving license, ability to work shifts, and eligible to work in Switzerland