Amazon Manager Data Center Operations 

Germany, Hesse, Frankfurt 

124814825

You have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.Key job responsibilities• SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture.
Own the safety initiatives and projects to foster a strong safety culture.• DATA CENTER OPERATIONS (DCO)
DCO managers are front-line leaders who ensure that all aspects of our hardware and network systems are operational within our Data Center sites. You will guide a team of technical professionals to support this work, as well as frequent engagement in the following activities:o Prioritize and assign trouble tickets to Data center technicians and operators
o Routinely review ticket queues for large events and act accordingly
o Educate, train, and guide Data Center Operations Technicians in best practices relating to resolving service owner issues
o Manage and deliver mid-size projects
o Recommend, write, and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA)o Maintain the on-call schedule, and coordinate absence and vacations ensuring 24/7 operations
o Participate in on-call rotation for emergency calls
o Recruit and train Data Center Technicians to ensure appropriate staffing levels
o Write and deliver performance reviews for staff
A day in the lifeAbout AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Frankfurt, HE, DEU

- Relevant professional qualification or degree in IT field or job-related experience- Proficient with Microsoft Office products (Excel, Word), ticketing systems and web-based operational tools
- Direct people management experience and proven track record of success in delivering projects despite competing priorities and distractions