Citi Group Sales Support Specialist Citi Velocity 

Canada, Ontario 

124803451

Key Responsibilities:

• Provide best-in-class support service to a geographically diverse user base

• Communicate clearly and concisely - executive presence for dealing with internal senior management as well as client empathy to resolve issues and queries in a timely fashion.

• Generate sales leads from client inquiries regarding platform content or capabilities.

• Strong process awareness and ability to manage incidents, problems and customer escalations.

• Prioritize criticality of the requests within the shift ensuring important requests are given due priority.

• Liaise with partner support teams for request processing and escalations.

• Collaborate effectively with colleagues globally, sharing information and knowledge effectively.

• Strong leadership skills and ability to mobilize and influence teams, both internal and external that are not in direct reporting line.

• Fully understand and comply with all audit, regulatory and compliance directives.

Qualifications:

• Bachelor’s degree or equivalent experience

• Experience and/or knowledge of financial & banking industry is a plus

Knowledge/Experience:

• Minimum 2 years' experience in Financial or IT industry. Client Servicing experience is a plus.

• Good analytical skills and understanding of workflow processes.

• Working experience in a global environment with multiple geographies is a plus.

Skills:

• Ability to prioritize a wide variety of tasks and inquiries to achieve optimal client-servicing performance

• Ability to multi-task and manage issues from start to finish with good communication and teamwork skills

• Ability to work with different departments within the Institutional Markets business as well as across the wider Citi organization to ensure incoming inquiries are properly handled

• Enjoy working in a dynamic environment with curious and positive mindset

Competencies:

• Excellent verbal, written and interpersonal communication skills

• Ability to think clearly, analyze and resolve problems with good judgment

• Ability to work at strategic and tactical operational levels

• Ability to promote positive work environment

Time Type: