JPMorgan Salesforce Senior Business Analyst – System Administrator 

United States, Florida, Tampa 

124246333

As a Salesforce Senior Business Analyst – System Administrator within our IT team, you will be responsible for setting up, customizing, and developing Salesforce.com and related app implementations. You will troubleshoot, track, and resolve end-user issues, support product owners with refining and documenting user requirements, and lead the functional/technical solution architecture & design. This role provides an opportunity to work in an agile environment with a team of architects and developers, and to foster a culture promoting technical growth, respect, empowerment, and continuous innovation.

Job responsibilities

• Setup, customize and develop Salesforce.com and related app implementations,
• Troubleshoot, track, and resolve end-user issues including identifying and documenting defects, managing access requests, and performing bulk data loads
• Support product owner/s with refining and documenting user requirements and leading the functional/technical solution architecture & design
• Develop and enhance custom applications & features on the platform, by leveraging Salesforce Sales, Service, Marketing, Analytics, and Community Clouds
• Build and maintain Salesforce integrations with other applications using relevant APIs and Integration frameworks
• Work in an agile environment with a team of architects and developers
• Maintain the overall quality and integrity of the platform through appropriate quality assurance activities including user acceptance testing, production validation, and documentation of technical requirements
• Foster a culture promoting technical growth, respect between team-members, empowerment, and continuous innovation

Required qualifications, capabilities, and skills

• Minimum of 7 years of hands-on Salesforce Administration experience supporting a large Salesforce deployment/organization with multiple integrations
• Current Salesforce Administrator, Advanced Administrator, and/or Platform App Builder certified
• Ability to recommend, direct and implement best practices on the platform
• Strong experience and understanding of Salesforce APIs and integration patterns
• Strong knowledge and experience around Salesforce Service Cloud and Sales Cloud features
• Demonstrated track record of solving business problems creatively
• Strong written and verbal communication skills with ability to gather and document business/technical requirements
• Flexible, process-oriented, organized with excellent analytical & troubleshooting skills

Preferred qualifications, capabilities, and skills

• Experience with CRMA, Tableau, or Data Cloud
• Application Development work in Scrum/Agile environment
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity and ability to interpret system/business requirements and prepare specification and design document