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Microsoft Technical Support Engineer 
Taiwan, Taoyuan City 
12392440

09.10.2025

שיתוף

התחבר/י כדי להגיש מועמדות


• Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience

• Experience working in a multicultural or global team environment

• Ability to read, write and speak fluent English

Preferred Qualifications:

•Experience working in a customer service environment, retail, sales, etc

•Experience in using innovative technologies such as AI in every day life.

•Experience working in a dynamic team environment.

• Experience with problem solving and providing solutions to customers

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Product/Process Improvement:
• Uses available tools to deliver solutions for customer issues of limited scope.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Follows processes provided by the business.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
• Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
Response and Resolution:
• Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

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