Amazon Support Engineering 

India, Telangana, Hyderabad 

122984739

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries, updating, tracking and resolving technical challenges. Functional end to end testing and debugging the issues for financial automation, creating infrastructure stack setup for financial programs. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.Key job responsibilities
Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries, updating, tracking and resolving technical challenges. Functional end to end testing and debugging the issues for financial automation, creating infrastructure stack setup for financial programs. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.A day in the life
Understanding the customer requirements for functional testing, implementing configurations as per the program launches, raising the CRs, MCM executions. Identify the right test cases as per the program and execute the functional test cases.
Understanding and leveraging the internal automation tools for testing and fixing the issues and develop the necessary code changes to enhance the tool
Resolve compliance issues such as SAS, Shepherd risks on services identified with in timelines
Participating daily sprint exercises and updating the project status
Enhance the knowledge for new features and capabilities that are planned for functional end to end testing

- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix

- Experience with AWS, networks and operating systems