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Bank Of America Ops Sr Analyst MKTS-AMRS Institutional Client United States, North Carolina, Charlotte 122566146
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Job Summary
Responsible for providing a direct relationship to all clients (internal & external) based on client tier. Support pre-matching of trades, value date settlement matching, client inquiries, receive / deliver exceptions, validation and timely communication of all potential compliance Buy In's, and root cause analysis and issue resolution of fails.Opportunities to develop strong business relationships with Global Core Settlements, Trade Processing, Reference Data, and other internal operational departments across the organization. Perform pre-matching of future settled trades to ensure accurately and efficient settlement with our clients and clients counterparties. Strategically work on streamlining the process to minimize and reduce manual redundancies. Comply with regulatory requirements and account maintenance, in order to eliminate & minimize capital charge exposure daily.Understand the Escalation guidelines to promptly address and escalate financial and negative client exposure situations. Successfully use time management skills and participate in special projects as requested by management.
Responsibilities
Research, reconciliation, and resolution of all open client risk
Required Skills
- Microsoft Office-Word, Excel
- Detail orientation
- Ability to manage multiple priorities and multi task
- Excellent time management and prioritization skills
- Ability to meet tight deadlines, ability and willingness to continuously learn on the job
- Ability to problem-solve and take ownership of process improvements
- Ability to work in a team environment
- Excellent verbal and written communication skills with ability to communicate with various stakeholders
Skills:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
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