SAP SAP iXP Intern - & CX Sales Service Cloud Support 

Brazil, Pará, Itaituba 

121758906

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
Location:São Leopoldo, RS, Brazil - hybrid

• You will help delight SAP customers by analyzing and resolving known errors

• You will do it by means of Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying customized entries or hardware parameters

• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums

• You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings

• When needed, you will report errors to development teams

• Support our customers via real time channels

What you bring:

• You must be an undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months)

• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, incidents and phone

• Ability in troubleshooting, root cause analysis.

• Understanding of language troubleshooting in general

Nice to Have:

• Database experience (PostgreSQL, CoreSQL, MSSQL)

• Understanding of Business Processes

• Knowledge of ERP processes

• Knowledge of UI framework (HTML5, CSS, JavaScript, for example)

*Please, add your CV in English

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