In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
ESSENTIAL FUNCTIONS:
- Independently collect past due invoices by contacting customers via phone, email or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
- Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
- Cash Application of payments to customer’s accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
- Preparation of weekly aging report and prioritize accounts based on overdue status
- Account review for credit releases
- Negotiate payment plans
- Train new team members on daily tasks
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Professional/commercial collection experience
- Must have the ability to define and solve problems.
- Must be self-motivated, work independently with minimum supervision, and be an effective team player.
- Excellent verbal and written communication skills required.
- Excel/ Word skills including Pivot tables, VLookups and other formulas.
- SAP/CRM experience
