SAP SAP iXp Intern-Ariba Product Support 

Netherlands, North Brabant, 's-Hertogenbosch 

121372301

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe, and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips

What you’ll do

• Own and manage concurrent incidents in a ticketing system

• Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications

• Adheres to KPIs, especially responsiveness SLAs and productivity goals

• Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations

• Collaborates with global support engineers across the product area to drive positive customer outcomes.

• Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Provides on-call support during evenings and weekends as required by a rotational schedule

• Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents

• Maintains good collaboration with other SAP Support teams to drive a smooth experience for customers

What you bring

• We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning

• Focus preferable in Information Technology/Computer Science area and experience in product Support, Software Development, DEV OPS, or Quality Assuranc

• Good verbal and written communication skills in English

• Knowlege at one or more of the following:

• SQL
• JSON
• JAVA
• Javascrip

• Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workaround

• Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

• Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally

NICE TO HAVE

• Deep knowledge of SQL in a practical environmen

• Experience with big data analysis

Successful candidates might be required to undergo a background verification with an external vendor.