F5 Network Support Engineer Hybrid 

Poland, Masovian Voivodeship, Warsaw 

121103437

Overview of EMEA Network Support Engineer role

So, if you’ve got a

Your day-to-day activities will include:

• Providing Level 2 technical support to resolve hardware and software issues related to F5 products.
• Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps.
• Providing F5 customers and partners with a consistently high-quality support experience.
• Working with our tier three engineering services team to overcome technical challenges.
• Building strong working relationships with peers, partnering with engineers, managers, and related F5 departments.
• Writing and updating solution articles to share technical expertise internally and externally
• Handling multiple cases and prioritizing tasks based on customer and business needs.
• Following standards-based processes (as defined in our Quality Management System).
• Continuing your own professional development through participating in ongoing training on our products and related technologies.

The following experience and skills will help you succeed as a Support Engineer at F5:

• Customer support experience with enterprise-level corporate customers in production environments.
• Hands-on technical experience with LAN/WAN operations (e.g., DNS, Open SSL, Cryptography, virtualization, etc.), Network Protocols, UNIX or Linux (e.g., Redhat) operating systems, as well as VMware or equivalent hypervisors and network hardware.
• Solid grasp of TCP/IP protocols and the OSI model.
• Understanding packet captures using Wireshark
• Knowledge of DNS and HTTP protocol in detail.
• Understating of SSL/TLS handshake
• Experience of Network Security (e.g., Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc.).
• Ability to read, write and speak English fluently, including technical concepts and terminology.
• Able to communicate technical information to customers with varying levels of technical knowledge.
• Good analytical problem-solving abilities.
• Attention to detail.

• Experience or ability to grow expertise in Public/Private Cloud technologies (Microsoft, AWS, Google), NGINX,Programming/Scripting(JavaScript, Python, BASH, PERL, Node.JS), Containers (OpenStack, Docker, Velcro), Container Orchestration (Kubernetes) and/or Automation (Ansible, Git).
• Fluency in other languages.
• Experience with F5 technologies

Our Culture

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.