HP Factory Services Project Manager 

Czechia, Prague, Prague 

1206259

Job Description

We are currently looking for a colleague within our Factory Services Delivery team, responsible for end-to-end management of the Personal Systems products customization from the customer's requirements collection phase up to the design, implementation, testing and delivery to customers.

Key Responsibilities

• Lead multiple projects from getting customer services requirements to enabling orderability, meeting overall TAT and quality goals.
• Provide consultancy to sales team on identifying the right services and solutions according to customer`s requests.
• Involve the right stakeholders, set the right expectations, communicate process steps and timelines.
• Participate in Requests for Proposals (RFPs) and Solution Design with customer and HP teams, assist in opportunity qualification and risk assessment.
• Acts as Subject Matter Expert (SME) providing guidance related to configuration services and engagement process.
• Run feasibility with relevant teams to find out if the customer`s requirements are feasible.
• Drive and coordinate the services delivery with WW Engineering team, Product Data team and factory teams
• Track the details about the project progress, drive the communication with customer and sales.
• Coordinate the proof of concept with the customer and factory.
• Manage escalations effectively (if technical problem, delay or customer escalation) by driving the resolution plans

Education and Experience Required

• Bachelor`s or Master`s degree in Engineering, Computer Sciences, or equivalent field
• Experience 2+ years in IT industry and/or Supply Chain
• Customer engagement related experience would be an advantage

Knowledge and Skills Required

• Strong planning, organizational and time management skills.
• Project management skills and associated tools (i.e. MS Project)
• Ability to effectively manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills; fluent in English.
• Ability to effectively communicate plans, proposals, and results.
• Strong leadership skills (driving attitude, results oriented, proactive follow-up).
• Demonstrated business acumen, understanding of business strategy.

Full time

No shift premium (Czechia)

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