Bank Of America Senior Engineer - GBS 

India, Tamil Nadu, Chennai 

119926682

Responsibilities

• To lead on the delivery of all Microsoft related work that over M365 platform: Exchange Online, Teams, SharePoint Online, One Drive and Power Platform
• Ensuring that the service is monitored, maintained and all new developments are brought to light and offered up to senior management for review and delivery. Keeping up to date with new and emerging changes will be paramount.
• Expected to proactively identify opportunities for business areas to benefit from the use of new Microsoft technology, to assist in the development of use and business cases.
• Manage and provide support to the platform – supervise & contribute to support, enhancement and administration queries.
• Leads on the configuration of the M365 suite and advises on best practices.
• Work with the wider Team to
• Assess and champion the use of Microsoft’s entire platform, e.g., Power platform, Data and API
• Ensure consistency in approach to support M365 environments.
• Ensure essential security standards and best practice for data protection are in place, in particular focusing on the key requirements from the Public Services Network
• Ensure all relevant software documentation is kept up to data and reflects current and future requirements for the organization.
• Demonstrate available capabilities and solutions to business areas.
• Demonstrate reports, dashboards, and analytic services.
• Reporting and alerting used for troubleshooting, audit and problem resolution.

Education*

• BE / B. tech / MCA / Any Post Graduation

Experience Range*

• 15 + Years

Foundational Skills*

• 10+ years’ experience of working with enterprise class collaboration platforms
• Experience and knowledge with managing MS Teams, One Drive, SP Online
• A thorough understanding of existing and emerging Office 365 and related core technologies.
• Experience and knowledge around Audio/Video and conferencing services
• Experience and knowledge in Voice services including MS teams Enterprise voice
• Experience in voice/video and AV technologies, which can be a combination of experience in the Microsoft Skype, Microsoft Teams, telecommunications, network engineering.
• Experience in deploying and operating Microsoft Teams services, cloud connectivity and network infrastructures supporting an enterprise architecture.
• Experience and knowledge with Azure AD Group, O365 license management and O365 Groups
• Exposure to O365 Guest Access and Third-party product integration
• Working networking knowledge, DHCP, TCP/IP, WINS, subnetting, firewalls
• Ability to create detailed architectural designs and author documents and test plans
• Self-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategically
• Effectively contribute to design and development of solutions through the entire product lifecycle
• Effective at time management so as to deliver quality solutions on time
• Strong troubleshooting and problem-solving skills
• Ability to shift and pivot with changing responsibilities
• Strong interpersonal skills with excellent verbal and written communication, able to communicate effectively to senior leadership
• Comfortable sharing ideas and concepts in a highly collaborative team
• Have experience with ITIL foundational and Agile process methodologies
• English Speaking/Writing
• Excellent written and verbal skills
• Strong dedication to quality customer service
• Excellent analytical and problem-solving skills.
• Exceptional organizational and analytical skills with high attention to detail
• Possess a personal sense of urgency and the ability to handle a fast-paced environment.
• Ability to work with business and technical teams to build requirements and technical artifacts
• Demonstrative knowledge on M365 suite of products especially Onedrive, Sharepoint Online, Teams, Power BI etc
• Strong Written and verbal Communication along with Presentation Skill
• Strong Project Management Skills

Desired Skills*

• Experience working in a large financial service company.
• .NET Full Stack
• Experience with Enterprise networking technologies, including, multi-regional Email concepts, Multi-Geo in M365

Work Timings*

• 12:00 PM – 9:00 PM IST

Job Location*

Chennai and Hyderabad